Our Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

  1. Who we are
  2. What information do we collect about you?
  3. How will we use the information about you?
  4. How we protect your data
  5. Who we share your data with
  6. How long we retain your data
  7. Access to your information and correction
  8. Where we send your data
  9. Children
  10. Cookies
  11. Links to other websites
  12. Changes to our privacy policy
  13. Your contact information 

Who we are

The data controller is ICT Connect Ltd, a company registered in England and Wales under company number 03502937. Our contact email address is office@ictconnect.uk. Our website address is https://www.ictconnect.co.uk.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete surveys or provide feedback. Website usage information is collected using cookies.

We may collect data about you in the following ways:

  • If you contact us, we may keep a record of that correspondence.
  • Visiting our website, including, but not limited to traffic data, location data and other communication data required for our own security, diagnostic and authorization.
  • Registering for a User Account
  • Some website pages may allow visitors to leave comments. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

While not actively collected, we may store any other personal information that you may disclose during support requests or emails.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website.

In processing your order, we may send your details to, and use information from credit reference agencies and fraud prevention agencies.

ICT Connect will not share your information with 3rd parties. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we protect your data

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use safe protocols for communication and transferring data (such as HTTPS). We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

Please Note: If you have an account with us, you must keep your username and password secret.

Who we share your data with

Like many websites we use some third-party services for functionality. The following is a list of companies we share data with on a day to day basis. All our suppliers have been carefully selected to ensure they provide suitable protections under GDPR.

eUKhost

For 24/7 managed hosting services, we use eUKhost who are UK-based with certification to ISO27001 standard. The hosting uses high performance hardware, high-speed memory and enterprise-class Solid state Drives (SSDs). The websites run under SSL (Secure Sockets Layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Privacy Policy:  https://www.eukhost.com/privacy-policy.php

Microsoft

We use Microsoft Office 365 for document storage, email and collaboration. In some instances, your personal data may be stored on Office 365 servers, any data stored there is encrypted at rest and is controlled by us.

Privacy Policy: https://privacy.microsoft.com/en-gb/privacystatement

How long we retain your data

We only gather and process the minimal amount of personal data. Your data will be kept until it is no longer required for the purpose of its collection.

At the end of the retention period the data will either be deleted or anonymised so it can no longer be linked back to an individual.

Personal data linked to purchases or any other financial transaction are kept for a minimum of 6 years as required by UK law to retain financial data.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Access to your information and correction

You have the right to request a copy of the information that we hold about you.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For a copy of this information, please email us at office@ictconnect.uk We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Where we send your data

The data that we collect from you is stored in the UK, but it may be processed by staff operating outside the EEA (European Economic Area) who work for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services.

We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely and in accordance with this privacy policy and the GDPR (General Data Protection Regulation) which includes certification to ISO27001 standard.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Please review our cookie policy for more information.

Overall, cookies help us provide you with a better website, but in no way provides access to your computer or any information about you, other than the data you choose to share with us.

We collect IP address information under legitimate interest for security, diagnostics and statistical analysis of traffic used for improvements to performance and usability of our services.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms, so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services

For further information visit www.aboutcookies.org  or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Some website pages may allow visitors to leave comments. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Registered Users

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. When you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.

We use this information to better understand how visitors find us and how they interact with our website. We can use this to adjust our website, to deliver a better user experience.

This data is collected using cookies and from your IP address

You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon: https://tools.google.com/dlpage/gaoptout

To learn how Google uses data collected from our own and partner sites please see the following link: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

Links to other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25 May 2018.

Your contact information

Please contact us by email at office@ictconnect.uk if you have any questions about our privacy policy or information we hold about you.